Service Prototyping
Testing
Making it Real – Adaptive Path
A kit of objects and the process Adaptive Path uses to quickly simulate a complete customer experience.
Tips and Guidance on Prototyping
A guide to prototyping new ideas from NESTA and thinkpublic.
From Insight to Implementation – Prototyping Service Experiences
Chapter 7 of the book provides a wonderful introduction to service prototyping.
Examples
Service Design Tools
Provides examples of both envisioning and testing prototypes
Co-Designing with the State Library of Victoria
An example of a full-scale service prototype with library staff. Also highlights the value of co-creation.
Theory
An exploration of how iterative rough prototyping can be applied to services.
Conceptualising Prototypes in Service Design
A PhD dissertation exploring the evolution of prototyping holistic service experiences.